Churn risk insights

Predict churn risk with revenue intelligence

Use real-time CRM updates, deal sentiment, and activity data to detect churn risk early before it derails retention goals

churn risk prediction

Trusted by Customer Success Leaders

Hidden churn triggers

Churn risk is easy to miss without unified signals. When CRM gaps and quiet accounts stack up, forecasts get crushed.

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Missed disengagement signals

Inactivity post-sale often gets lost in siloed tools. No-shows, unanswered emails, and meeting lulls aren’t tracked or flagged.

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Incomplete or inaccurate CRM data

Manual note taking is inconsistent, and reps often forget or skip updates. This creates a CRM filled with partial truths that erode forecast accuracy and hinder deal inspection.

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Broken sales-to-CSM handoffs

Key deal context doesn’t transfer across teams. Handoffs miss red flags like pricing concerns or usage blockers.

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Forecast blind spots

Without churn indicators, forecasts stay inflated. RevOps can’t model risk-adjusted retention in time.

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Late coaching interventions

By the time a CSM flags risk, it's often too late. Managers lack context to coach proactively on early churn cues.

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Untracked sentiment decline

No system tracks how tone, urgency, or hesitation change over time. These signals that precede churn.

Predict churn before it hits

Make churn prediction systematic with AI. Surface risk early, sync it to CRM, and act fast so churn never happens.

Surface silent red flags

Real-time pipeline analytics

Automatically detect early churn signals like skipped QBRs, ghosted emails, and stalled decision loops. These silent red flags often precede cancellations but go unnoticed in traditional systems. Churn risk prediction tools analyze engagement drop-offs and bring them front and center.

Surface silent red flags
Surface silent red flags
Sync risk signals instantly

Real-time pipeline analytics

Push churn-related signals like funnel stage regression, lack of stakeholder response, or shrinking deal teams into CRM in real time. Automating this layer of churn risk prediction gives RevOps and post-sale teams the context they need without relying on reps.

Sync risk signals instantly
Sync risk signals instantly
Coach earlier, win back risk

Real-time pipeline analytics

Score calls for subtle churn cues like long silences, soft objections, or vague next steps. These moments are early indicators that accounts are slipping. Coaching based on AI-powered churn risk prediction enables managers to intervene before renewal is off the table.

Coach earlier, win back risk
Coach earlier, win back risk
Transfer key deal context

Real-time pipeline analytics

Ensure the context that matters pricing pushback, onboarding concerns, or late-stage friction makes it from sales to customer success. Automated chaptering supports churn risk prediction by preventing dropped information that could trigger dissatisfaction.

Transfer key deal context
Transfer key deal context
Adjust forecasts with real risk

Real-time pipeline analytics

Layer churn prediction data into your pipeline and revenue forecasts. By integrating churn risk prediction into forecast models, RevOps can de-risk revenue projections and align GTM teams around more realistic retention assumptions.

Adjust forecasts with real risk
Adjust forecasts with real risk
Flag tone dips in real time

Real-time pipeline analytics

Detect changes in tone, urgency, or buyer hesitation that suggest dissatisfaction. Real-time alerts powered by churn risk prediction keep teams ahead of cancellations enabling targeted re-engagement and proactive support.

Flag tone dips in real time
Flag tone dips in real time

The results speak for themselves, so do our customers.

FAQs

Get clear answers to your top churn risk questions

What is churn risk?

Churn risk refers to the likelihood that a customer will cancel their subscription or stop using your product/service In Avoma, churn risk indicators are identified through conversation analysis that detects negative sentiment, unresolved problems, competitive mentions, or usage concerns The platform helps customer success teams quantify these risks and take proactive steps to address issues before they result in lost business

How does Avoma help with churn risk?

Avoma helps with churn risk by providing early detection of potential customer issues through conversation analysis The platform identifies negative sentiment patterns, unresolved problems, competitive mentions, and usage concerns before they lead to cancellation This early warning system allows customer success teams to intervene proactively, address specific concerns, and create targeted retention strategies for at-risk accounts

Can Avoma help with both retention and growth?

Yes, Avoma helps with both retention and growth by providing insights for customer success and sales teams For retention, the platform identifies churn risks, ensures consistent service delivery, and captures product feedback For growth, it spots expansion opportunities within existing accounts, improves sales conversion rates, and accelerates new customer acquisition through more effective sales conversations

Does Avoma sync churn data to my CRM?

Yes. Avoma integrates with CRMs like Salesforce and HubSpot, automatically logging churn-related signals such as sentiment shifts, buyer disengagement, and stage stalls. This makes churn risk prediction visible across your entire revenue system.

Can Avoma help us forecast churn-adjusted revenue?

Yes. Avoma’s Forecasting Tools incorporate churn prediction insights directly into pipeline views. This helps RevOps leaders identify which accounts may not renew and build more accurate, retention-aware revenue forecasts.

What churn risks can Avoma detect in customer calls?

Avoma identifies risks that often go unnoticed in traditional systems. It detects negative sentiment, repeated complaints, lack of product adoption, missed expectations, and signs of disengagement. It can also flag mentions of competitors, delayed decisions, and unresolved action items. These signals help CS teams prioritize at-risk accounts before churn becomes inevitable.

Can sentiment analysis help identify churn risk?

Yes. Repeated negative sentiment in calls from either reps or customers can be a signal of disengagement, friction, or dissatisfaction. Avoma helps surface these patterns before they become churn events.

Can Avoma track feature requests or feedback that drives churn?

Yes. Avoma automatically tags and groups recurring feedback across calls, making it easy to report on product gaps that could influence retention.

Does Avoma support proactive retention efforts?

Yes. Avoma helps teams identify at-risk accounts before churn happens. Its real-time insights into engagement patterns and sentiment trends allow customer-facing teams to re-engage accounts early, making churn risk prediction a proactive process.

How can Avoma help improve customer engagement?

Avoma improves customer engagement by ensuring consistent follow-through on commitments, providing deeper understanding of customer needs, and identifying engagement opportunities The platform helps customer-facing teams prepare for calls with complete context from previous interactions, surfaces product usage insights that can drive value discussions, and ensures action items are captured and addressed promptly, creating more meaningful customer relationships

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