Use case · Customer Success & Retention
Catch churn risk while you can still act
Avoma alerts you to at-risk accounts and finds churn signals in customer calls. CS gets a recovery plan before the renewal is in doubt.
Customer success teams protecting retention use Avoma
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Why churn catches CS teams off guard
Why customer retention suffers
Risk signals stay inside conversations
Customers mention frustration or cancellation on calls, and it never reaches the account view.
Quiet accounts go unnoticed
Customers stop engaging, and CS finds out on the renewal call.
Recovery starts without a plan
Teams react to risk with no clear cause, owner or timeline.
Turn conversations into retention strategies
How Avoma solves your biggest retention challenges
Real-time pipeline analytics
AI flags at-risk accounts using sentiment
Real-time pipeline analytics
Get notified when customers show frustration or disengagement signs
Real-time pipeline analytics
Coach teams with data-backed strategies to improve sticky conversations
Real-time pipeline analytics
Prioritize accounts needing attention with dynamic health metrics
Real-time pipeline analytics
Get real-time insights into who's opening and engaging with follow-ups
The results speak for themselves, so do our customers.
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Customer retention with Avoma, answered
Still have a question about your CS process?
Set up risk alerts that notify your team in Slack, email or Microsoft Teams when a supported Risk Score crosses the threshold you set.
Yes, Meeting Alerts and trackers flag concerns like dissatisfaction, cancellation intent, pricing objections or open issues raised in meetings.
See risk indicators, customer conversations and relationship activity in one place. You'll know which concerns could affect the account or renewal.
Ask Avoma to review customer conversations for risks, open concerns and unmet commitments. It builds a prioritized plan with actions, owners and timelines.
An Avoma agent checks renewal dates, recent conversations and engagement. It flags inactive accounts and ranks them for follow-up.
What's stopping you from turning every conversation into actionable insights?
