Avoma’s conversation intelligence analyzes customer interactions to uncover risks and opportunities, helping you act before they leave
Why customer retention suffers
How Avoma solves your biggest retention challenges
AI flags at-risk accounts using sentiment
Get notified when customers show frustration or disengagement signs
Coach teams with data-backed strategies to improve sticky conversations
Prioritize accounts needing attention with dynamic health metrics
Get real-time insights into who's opening and engaging with follow-ups
Answers to your biggest questions
Avoma spots churn risks by analyzing customer success conversations for negative sentiment patterns, unresolved issues, and declining engagement The platform identifies when customers express frustration, mention competitors, or show hesitation about renewal These early warning signals allow CS teams to proactively address concerns before they lead to cancellation, helping improve retention rates through timely intervention
No, Avoma's setup is designed to be quick and straightforward Most customers can be fully operational within 1-2 business days The platform uses standard calendar and meeting tool integrations that typically take minutes to connect, and CRM integration is streamlined through pre-built connectors The Avoma team provides dedicated onboarding support to ensure smooth implementation and quick time-to-value
Yes, Avoma maintains robust security practices to protect customer data The platform uses enterprise-grade encryption, implements role-based access controls, undergoes regular security audits, and complies with major security standards Customer data is stored in secure cloud environments with strict access limitations Many enterprise organizations with stringent security requirements successfully use Avoma after thorough security reviews