Boost customer retention

Struggling to predict customer churn before it’s too late?

Avoma’s conversation intelligence analyzes customer interactions to uncover risks and opportunities, helping you act before they leave

customer retention

Why customer retention suffers

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Turn conversations into retention strategies

How Avoma solves your biggest retention challenges

Automated churn risk detection

Real-time pipeline analytics

AI flags at-risk accounts using sentiment

Automated churn risk detection
Automated churn risk detection
Real-time retention alerts

Real-time pipeline analytics

Get notified when customers show frustration or disengagement signs

Real-time retention alerts
Real-time retention alerts
Interaction playbook guidance

Real-time pipeline analytics

Coach teams with data-backed strategies to improve sticky conversations

Interaction playbook guidance
Interaction playbook guidance
Customer health scoring

Real-time pipeline analytics

Prioritize accounts needing attention with dynamic health metrics

Customer health scoring
Customer health scoring
Engagement analytics

Real-time pipeline analytics

Get real-time insights into who's opening and engaging with follow-ups

Engagement analytics
Engagement analytics

The results speak for themselves, so do our customers.

FAQs about Avoma for retention

Answers to your biggest questions

How does Avoma spot churn risks?

Avoma spots churn risks by analyzing customer success conversations for negative sentiment patterns, unresolved issues, and declining engagement The platform identifies when customers express frustration, mention competitors, or show hesitation about renewal These early warning signals allow CS teams to proactively address concerns before they lead to cancellation, helping improve retention rates through timely intervention

Is setup time-consuming?

No, Avoma's setup is designed to be quick and straightforward Most customers can be fully operational within 1-2 business days The platform uses standard calendar and meeting tool integrations that typically take minutes to connect, and CRM integration is streamlined through pre-built connectors The Avoma team provides dedicated onboarding support to ensure smooth implementation and quick time-to-value

Is customer data secure?

Yes, Avoma maintains robust security practices to protect customer data The platform uses enterprise-grade encryption, implements role-based access controls, undergoes regular security audits, and complies with major security standards Customer data is stored in secure cloud environments with strict access limitations Many enterprise organizations with stringent security requirements successfully use Avoma after thorough security reviews

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