Improving customer experience
Improve customer experience with Conversation Intelligence
Improving customer experience starts with consistent, high-impact conversations. Use AI-powered conversation intelligence for searchable transcripts, real-time coaching, and rep-ready insights that delight buyers and drive retention.
Trusted by top Customer Success teams
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What hurts customer experience
Inconsistent messaging and missed coaching moments create churn risk and kill deal momentum. Here’s where customer experience falters.
Uncoached rep behavior
Without call reviews, reps repeat bad habits like talking too much, missing cues, skipping discovery depth.
Inconsistent messaging across calls
Reps frame value differently, leading to buyer confusion and broken trust across the funnel.
Missed customer feedback signals
Product and churn signals get buried in call recordings, never tagged or escalated.
No clear visibility into objections
Objections and competitor mentions aren’t documented or tracked, leaving coaching reactive.
Delayed handoff insights
Post-sale teams miss key context from sales calls, impacting onboarding and support.
Subjective performance reviews
Managers rely on opinions instead of data-driven insights for rep performance
Make customer experience your edge
Conversation intelligence helps in improving customer experience by structuring every call, speeding up coaching, and surfacing insights that drive alignment and satisfaction.
Real-time pipeline analytics
AI listens to every call and scores reps against your methodology. no more subjective reviews or random spot checks. Identify skill gaps at scale, benchmark performance, and prioritize who needs coaching right now.
Real-time pipeline analytics
Implement Smart Trackers to identify customer interests, tailor messaging, ensure compliance, and uncover key drivers of conversion, enabling a more personalized and effective customer experience.
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Real-time pipeline analytics
Sync meeting notes and action items directly to your CRM with 2-way sync. No manual CRM data entry required. Keep records accurate and always up to date. Remove the need to switch tabs or copy-paste notes. Maintain deal momentum with zero data gaps. Drive better outcomes with clean, complete CRM data.
Real-time pipeline analytics
AI analyzes talk time, sentiment shifts, and keyword trends to surface hidden churn risks and valuable product feedback. Enablement and product teams can act on real voice-of-customer data.
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Real-time pipeline analytics
Set up answer cards with strategic responses and helpful hints to complex topics, enabling reps to provide faster, more accurate answers. This reduces wait time, increases consistency, and builds customer trust.
Real-time pipeline analytics
Track each rep’s progress across the funnel with actionable, data-driven dashboards. Uncover gaps in discovery, stakeholder alignment, or closing and guide your 1:1s with precision.
Real-time pipeline analytics
Centralize all communication, emails, meetings, and calls, in one place to create a smooth, transparent transition from sales to customer success. This prevents gaps and builds customer trust.
The results speak for themselves, so do our customers.
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FAQs
Quick answers for CX wins
Conversation intelligence improves customer experience by helping teams better understand customer needs, pain points, and sentiment Avoma's platform ensures consistent service delivery, identifies training opportunities for customer-facing teams, and catches potential issues early By analyzing what works in successful customer interactions, organizations can replicate best practices and create more positive, personalized experiences across all customer touchpoints
Yes, Avoma improves new customer onboarding through several mechanisms: it ensures consistent delivery of your onboarding process, captures critical information from kickoff and training calls, identifies potential implementation challenges early, and helps onboarding teams share successful approaches By providing visibility into every customer's onboarding journey, the platform helps accelerate time-to-value and improve the crucial first impression customers have of your service
Yes, Avoma is particularly valuable for small customer success teams that need to maximize their efficiency The platform's automation features save time on note-taking and follow-up tasks, while the conversation insights help identify at-risk accounts that need immediate attention Small CS teams benefit from having a complete record of all customer interactions, even when team members change, ensuring consistent service despite limited resources
Avoma integrates seamlessly with major CRM platforms, including Salesforce, HubSpot, Pipedrive, and others. The integration synchronizes meeting data, conversation insights, and follow-up tasks to your CRM records, ensuring complete visibility without manual data entry. This two-way sync ensures your team can access Avoma insights from within your CRM and maintains consistent data across systems.
Avoma lets you build Customizable AI Scorecards based on any framework, such as MEDDIC or SPICED, aligning coaching with your process.
Avoma improves coaching by automating call analysis to identify key moments and providing data-driven insights and real-time alerts that help managers give timely, targeted feedback. Unlike traditional methods, it saves time with AI-generated summaries, shareable best-practice clips, and consistent answer cards. Avoma makes coaching more efficient, scalable, and impactful.
Yes, Avoma helps with customer onboarding by ensuring consistent process delivery, capturing key information from onboarding calls, and identifying potential issues early The platform helps onboarding specialists maintain visibility across all new customers, track completion of critical setup steps, and share successful onboarding approaches across the team This results in faster time-to-value for new customers and higher implementation success rates
Avoma makes it easy to share voice-of-customer insights across CS, product, and sales teams. This ensures everyone understands the root causes behind churn, not just the symptoms.
What's stopping you from turning every conversation into actionable insights?
