Improving customer experience
Are poor conversations hurting your customer relationships?
Gain deeper insights, drive proactive engagement, and ensure customer satisfaction with AI-powered conversation intelligence
Trusted by top Customer Success teams
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Struggling to retain customers?
Uncover hidden insights and elevate customer success
Missed churn signals
Common challenges blocking your ability to keep clients loyal
Slow response times
Delays in follow-ups frustrate customers and reduce satisfaction
Inconsistent customer engagement
Lack of structured conversations makes customer interactions unpredictable
Poor onboarding experience
New customers feel lost due to inconsistent guidance and follow-ups
Unscalable CS processes
Manual workflows slow down customer success teams making it hard to scale
Lack of coaching insights
Without clear data coaching becomes guesswork leading to missed improvement opportunities
Transform customer success with AI
Leverage conversation intelligence to create seamless, proactive, and data-driven customer interactions
Real-time pipeline analytics
Capture and analyze key stakeholder discussions
Real-time pipeline analytics
Generate AI-driven summaries and action items to ensure timely and effective follow-ups with every stakeholder
Real-time pipeline analytics
Monitor customer interactions to maintain proactive
Real-time pipeline analytics
Analyze customer interactions to optimize onboarding
Real-time pipeline analytics
Automate notes
Real-time pipeline analytics
Identify gaps and train CS reps with AI-driven feedback
The results speak for themselves, so do our customers.
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Your questions, answered
Conversation intelligence improves customer experience by helping teams better understand customer needs, pain points, and sentiment Avoma's platform ensures consistent service delivery, identifies training opportunities for customer-facing teams, and catches potential issues early By analyzing what works in successful customer interactions, organizations can replicate best practices and create more positive, personalized experiences across all customer touchpoints
Yes, Avoma integrates seamlessly with major CRM platforms including Salesforce, HubSpot, Pipedrive, and others The integration synchronizes meeting data, conversation insights, and follow-up tasks directly to your CRM records, ensuring complete visibility without manual data entry This two-way integration ensures your team can access Avoma insights from within your CRM and maintains consistent data across systems
Yes, Avoma improves new customer onboarding through several mechanisms: it ensures consistent delivery of your onboarding process, captures critical information from kickoff and training calls, identifies potential implementation challenges early, and helps onboarding teams share successful approaches By providing visibility into every customer's onboarding journey, the platform helps accelerate time-to-value and improve the crucial first impression customers have of your service
Yes, Avoma is particularly valuable for small customer success teams that need to maximize their efficiency The platform's automation features save time on note-taking and follow-up tasks, while the conversation insights help identify at-risk accounts that need immediate attention Small CS teams benefit from having a complete record of all customer interactions, even when team members change, ensuring consistent service despite limited resources
What's stopping you from turning every conversation into actionable insights?
