Reduce customer churn with Conversation Intelligence
Catch early warning signs in customer calls, uncover unmet needs, and re-engage accounts before they go quiet. Stay ahead of churn with insights from every conversation.
Trusted by leading customer success teams
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Churn hurts your growth
Losing customers drains revenue and momentum. Without clear churn insights, teams miss warning signs and waste resources on preventable losses.
Silence hides real risk
Without visibility into customer calls, CSMs miss early warning signs like tone shifts, unresolved concerns, or reduced engagement.
Feedback never reaches product
CS teams capture rich insights in calls, but without structure, that data stays buried and never informs product priorities.
Onboarding gaps go unnoticed
If recurring issues come up in onboarding calls and no one spots the pattern, churn risks multiply before they’re even logged.
Lack of coaching insights
Without clear data coaching becomes guesswork leading to missed improvement opportunities
Follow-ups fall through the cracks
Late or missed follow-ups hurt conversion rates and make buyers lose interest.
Reporting lacks context
Without call summaries or sentiment analysis, metrics don’t tell the full story. It's hard to tie CS efforts to retention.
Wasted hours on manual data entry
Teams spend 20% of their week logging calls instead of closing deals
Make churn signals impossible to miss
Give CS teams instant visibility into what customers are saying across every call. Spot risks faster, coach with context, and take action, all without changing your tools or workflows.
Real-time pipeline analytics
Track churn risks, reasons, and focus areas automatically from customers. Connect NPS dips and renewals to actual conversations. Give CS and leadership deeper context behind account health.
Real-time pipeline analytics
Analyze customer conversations to spot common requests, blockers, and frustrations early. Share findings with product team, address gaps faster, and reduce churn before it becomes a risk.
Real-time pipeline analytics
Use shared meeting templates to guide consistent onboarding across the CS team. Spot where new customers get stuck, improve the flow, and build a repeatable, churn-resistant onboarding experience.
Real-time pipeline analytics
Create a curated library of effective and ineffective calls for continuous team learning. Reinforce behaviors that retain customers and course-correct the ones that don’t.
Real-time pipeline analytics
Compare how top-performing CSMs allocate time across key topics. Use these patterns to coach others, balance conversations better, and ensure every call moves customers closer to value and retention.
Real-time pipeline analytics
Let CSMs focus on strategic conversations, not typing. Notes, summaries, and insights flow directly into your systems saving hours each week.
The results speak for themselves, so do our customers.
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How does Avoma help reduce churn?
Avoma provides AI-driven conversation insights, renewal tracking, and sentiment analysis to help CSMs proactively engage at-risk accounts
CRMs and support tools record activity like tickets, emails, and renewal dates. But they miss the actual conversations where churn signals often appear. Avoma captures and analyzes what customers say in meetings, surfacing early signs of dissatisfaction, frustration, or disengagement. This gives CS teams the context they need to act before accounts slip away.
Avoma identifies risks that often go unnoticed in traditional systems. It detects negative sentiment, repeated complaints, lack of product adoption, missed expectations, and signs of disengagement. It can also flag mentions of competitors, delayed decisions, and unresolved action items. These signals help CS teams prioritize at-risk accounts before churn becomes inevitable.
Yes. Avoma automatically tags and groups recurring feedback across calls, making it easy to report on product gaps that could influence retention.
Avoma surfaces conversation insights like goals, blockers, and past commitments, so CSMs can build more strategic QBRs backed by customer voice, not just metrics.
Yes. Avoma provides leadership with high-level insights on churn trends, CSM performance, and account health without needing to dig through every ticket or call manually.
Unlike basic recording tools, Avoma structures every conversation into searchable topics, sentiment, and action items, making it easy to extract insights and take action that directly impacts churn.
Avoma makes it easy to share voice-of-customer insights across CS, product, and sales teams. This ensures everyone understands the root causes behind churn, not just the symptoms.
Absolutely. Avoma identifies readiness for upsell or risk in renewal conversations, giving teams better timing and messaging for driving retention and expansion.
Avoma helps you identify patterns across similar call types like renewal reviews or support escalations, so you can ensure your team follows best practices every time.
Yes. Avoma secures your customer data with end‑to‑end encryption, strict access controls, regular security reviews, and a documented vulnerability process. It’s certified for SOC 2 Type II, ISO 27001, HIPAA, PCI, GDPR, and aligns with EU‑US Privacy Framework.
Avoma’s Smart Chapters capture important deal moments including pricing concerns, feature blockers, or missed expectations. This context is shared with success teams so they can manage relationships more effectively and support better churn risk prediction after the sale.
Yes. Avoma’s Forecasting Tools incorporate churn prediction insights directly into pipeline views. This helps RevOps leaders identify which accounts may not renew and build more accurate, retention-aware revenue forecasts.
Absolutely. With AI Call Scoring, managers can quickly identify calls that reflect churn risk such as disengaged buyers or unclear renewal paths. This enables timely coaching that directly supports retention.
Yes. Avoma helps teams identify at-risk accounts before churn happens. Its real-time insights into engagement patterns and sentiment trends allow customer-facing teams to re-engage accounts early, making churn risk prediction a proactive process.
What's stopping you from turning every conversation into actionable insights?
