Speaker Identification Improvements


Users can now edit speaker labels in call recordings and transcripts.


To give users more control, and also to utilize human input to train our AI and improve auto-labeling accuracy.


Within Avoma, known meeting participant info is used to auto-label the "speaker" for each section of the transcript. In the even that the speaker name is unknown or inaccurate, you can now adjust it manually. Simply hover your cursor over the speaker name to reveal the option to edit, and chose from the drop down list of meeting participants. Trends and insights dashboards will automatically update based on any changes you make to existing speaker labels.