In this episode, Mark Stagi (VP of Customer Success, Avoma) and Yaag discuss how to drive the right curiosity
behavior with data for CSMs. Mark shares his experience on the do's and don'ts in QBRs and check-in meetings, how to
make it valuable and relevant to the customer, and a lot more.
Curiosity - a super power in tech
Assessing curiosity of CSMs during interviews
How curiosity helps in objection handling
Leveraging curiosity in QBRs and check-in meetings
Adding real value to your success conversations
Preparation going into QBR meetings
Keeping a tab on relevance and stickiness
Not all questions are created equal
What is the right amount of curiosity?