Predict customer churn before it costs you revenue

CS teams shouldn't have to remember to check another dashboard. Avoma automatically delivers Deal Health Alerts to Slack and email as soon as new churn signals are detected. Account owners and managers can investigate and respond immediately.

• Send Deal Health Alerts to Slack channels, direct messages, or email automatically
• Notify account owners, managers, and customer success teams the moment new risks are detected
• Keep everyone aligned on account health without relying on manual updates or CRM notes

Avoma combines machine learning and GPT models to evaluate every account using customer conversations and email activity. Instead of a black-box score, every Risk Score comes with the evidence behind it. Hover over any score to see the signals that increased or reduced risk, giving your team confidence to act on every account.

• AI models analyze conversations and email activity to score every account
• Hover over any Risk Score to see the signals that influenced it
• Positive and negative indicators make it easy to understand what's driving account health

Each negative deal health alert Avoma surfaces comes with an AI-generated recommendation. Alerts are deduplicated and shown in a timeline view, so CSMs see a clear sequence of risk events across the account's history. Each alert links to the specific transcript evidence that triggered it.

• GPT-based alerts identify risk categories from conversation and email signals
• AI recommendations on each negative alert tell your team the specific action to take
• Timeline view shows how account health has evolved, call by call

The Deal Health tab inside Avoma's Deal Quick View shows the current Risk Score alongside all active Deal Health Alerts for that account. CS and sales leaders can filter and sort their pipeline by risk level to prioritise which accounts need attention, without opening individual call recordings or switching between tools.

• Deal Health tab surfaces Risk Score and alerts in one consolidated view
• Filter and sort pipeline by risk level to triage accounts at scale
• Flagged concerns and unresolved questions from sales calls are extracted automatically at handoff

Avoma's Risk Score and Deal Health Alerts map directly to CRM properties, including custom HubSpot number fields and Salesforce custom objects. Your RevOps team configures which fields receive each signal. Scores and alerts update automatically after every processed interaction, with no manual entry required.

• Configurable CRM field mapping for Risk Score and Deal Health Alerts
• Supports standard and custom objects in Salesforce and HubSpot
• Customer health monitoring data stays current without relying on rep updates

Avoma's win analysis provides complete visibility into every closed-won deal, capturing the customer's core use case, trial experience, key pain points, addressed objections, and the factors that ultimately influenced the purchase decision.

• Captures and transfers the full "why we won" context at handoff
• Highlights customer pain points, use cases, objections, and de-risked concerns
• Enables CS teams to deliver personalized onboarding from day one
• Helps reduce churn caused by lost context and misaligned expectations

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When your team submits a forecast, the deal selection table includes Risk Score, Qualification Score, and Forecast Risks as dedicated columns. RevOps leaders see account health signals alongside deal values, so retention risk is visible at the point of forecast submission, before the quarter closes.

• Risk Score, Qualification Score, and Forecast Risks appear as columns in the forecast table
• Customer retention analytics and engagement data feed directly into revenue models
• CS and RevOps see the same account risk picture before committing numbers

Whether you're at your desk or on the go, Avoma keeps Risk Scores, Deal Health Alerts, AI recommendations, and supporting evidence available in the web app, desktop app, and mobile app. Your team sees the same account health information, wherever they work.

• Access Risk Scores and Deal Health Alerts from the web app, desktop app, and mobile app
• Review AI recommendations and transcript evidence from any device
• Give every team member the same view of customer health across every Avoma app

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