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Conversation intelligence typically refers to a software that records, transcribes, and analyzes customer and prospect conversations. The software allows sales reps, account managers, and customer success managers to gain deeper visibility into their conversations and learn how to improve those conversations.
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The foundation of these softwares is to record calls and meetings and use artificial intelligence (AI), convert speech into text, and then do more advanced analysis on the raw test. Thus by default, all products featured in this category include call recording and transcription capabilities.