In this episode, Jane Chowaniec (VP of Customer Success, ISI) and Mark Stagi (VP of Customer Success, Avoma) discuss how businesses may sometimes not make the best use of Quarterly Business Reviews (QBRs) and how to adapt it in the best interest of the customer.
00:30
The pain point around how QBRs are run
01:40
How to make QBRs valuable
02:02
Monthly value emails
03:15
Should a QBR be a meeting?
03:43
EBR instead of QBRs
05:13
The real value in QBRs
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